
The shipping was fast but when the box got to me, I could tell just from the outside condition of it I was likely to have issues with its contents. I was right when I opened it, because it looked like it had been dropped on multiple occassions on its corners. The shelves were badly bent, so bad that I was unsure I could bend them to the extent that the shelves would go together. The metal was not of a gauge that I was expecting and they would have likely been bent even if they had been. Overstock was great when I contacted them and they promptly sent out a replacement set. The second set arrived quickly as well but the box condition was worse the second time around and when openened it was clear some of its contents were lost before arrival. I contacted Overstock again and they offered me another replacement set but I decided to purchase what I wanted at a local store. Overstock refunded my money with no hassle.
I was so disappointed with this entire experience. I first received one shelf, and not the second, because it was damaged in shipping and sent back to Overstock. I didn't receive any communications from Overstock, so had to call and inform them that I still wanted to receive my entire shipment. Finally, the second one arrived and I hired movers to assemble both units. This proved impossible because the metal was very bent and damaged from shipping. These heavy metal units are sent in nothing but thin cardboard. No wonder the first one was damaged in shipping and never made it to me! I returned these shelves, and I am thinking twice before I order anything from this company or Amazon in the future.
Leaves our warehouse in 1-3 business days. *
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details