We didn't get past the first step putting it together without having to call customer service. The picture in the instructions did not match the parts we received. They were very helpful and got it figured out. After we got past step one, it went together much easier. We haven't actually used the stand much yet, so I can't comment much on that. It looks nice and seems to be very sturdy. I don't forsee any future problems with it. I would recommend this product, but it does take a long time to put together.