When my Paragon Sno Cone Machine first arrived, I thought it was broken because it didn't have the lid/pusher attached. I called Overstock, and they immediately put in an order to send the missing piece by express delivery. After I got off the phone, I realized that the "broken piece" was actually inside the tray that I hadn't opened yet, and that it simply needed to be secured with a bolt. I contacted them right away to let them know of my mistake and to cancel the order for the missing part. They were so gracious.
The machine works beautifully, and it's compact size makes it easy for us to store between events. The price at Overstock beat the price anywhere else, and their customer service is excellent!
from beautiful lake elsinore california,
grt product after years of buying the cheap ice shaver at retail stores i finally bought the right machine little more than i wanted to pay, this machine works smooth
this is for home use by the pool, i love it!!!