I would have to say customer service was very helpful in resolving situation as painlessly as possible. Other than that, product was horrible. Tried twice, first time pump had a crack in seal. Returned and replacement came covered in mudd, jammed into box, bulging out the end. The person didn't even try to fake that it was new the second time. Again customer service was helpful, but suppliers to O seem to be scamming them in some cases. I am going to try a different vendor for this product, perhaps will give O a chance again, but not for a while.
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details